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Why Nonprofits Are Easier to Endorse on Social Media: The Roles of Warmth and Brand Symbolism

Bernritter, Stefan F.; Verlegh, Peeter W.J. and Smit, Edith G.. 2016. Why Nonprofits Are Easier to Endorse on Social Media: The Roles of Warmth and Brand Symbolism. Journal of Interactive Marketing, 33, pp. 27-42. ISSN 1094-9968 [Article]

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Abstract or Description

Brands often seek endorsements by consumers on social media (e.g., likes on Facebook). But is this marketing strategy feasible for all brands? To answer this question, this research investigates in seven studies the processes that underlie consumers' intention to endorse brands on social media. We suggest that consumers aim to signal their identity by endorsing brands online. Based on the Brands as Intentional Agents Framework and related research in (social) cognition and consumer behavior, we argue that consumers on social media primarily want to emphasize their warmth rather than their competence. Experimental studies 1, 2, and 3 distinguish between nonprofit and for-profit brands and show that brand warmth (and not competence) mediates the effect of brand type (nonprofit vs. for-profit) on consumers' intentions to endorse brands and branded content on social media. Experiment 4 demonstrates that this process is moderated by brand symbolism (moderated mediation). A high level of brand symbolism increases the positive effect of warmth on consumers' intention to endorse brands online, but only for for-profit brands. The fifth experiment shows that these effects are conditional upon the public vs. private distinction in consumer behavior: consumers prefer to publicly affiliate with nonprofit (vs. for-profit) brands but with regard to private affiliations, there is no difference between both types of brands. In experiment 6, the causal role of warmth (vs. competence) is further examined. Finally, we demonstrate that perceptions of brands' warmth and not competence reduce the efforts that brands need to make to achieve consumers' endorsements on their real brand pages on Facebook.

Item Type:

Article

Identification Number (DOI):

https://doi.org/10.1016/j.intmar.2015.10.002

Keywords:

Online brand endorsements, Social media, Consumer behavior, Self-identity, Warmth and competence, Brand symbolism

Departments, Centres and Research Units:

Institute of Management Studies

Dates:

DateEvent
February 2016Published

Item ID:

24278

Date Deposited:

19 Sep 2018 09:53

Last Modified:

19 Sep 2018 09:53

Peer Reviewed:

Yes, this version has been peer-reviewed.

URI:

http://research.gold.ac.uk/id/eprint/24278

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