Learning from the Lewisham COVID-19 Response Hub

Shukra, Kalbir. 2020. Learning from the Lewisham COVID-19 Response Hub. Other. London [Report]

Final-report-Lewisham-COVID-19-Response-Hub-Studyrevised-Feb2021 (2).pdf
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Abstract or Description

This report is based on a study of the official, borough-wide Lewisham COVID-19 Emergency Response Hub, referred to here as the Hub. The Hub was operational March-August 2020 with the aim of delivering information, food and a befriending service during the national lockdown to isolated, vulnerable people with the help of
The study was commissioned by Lewisham Local/Rushey Green Time Bank (Lewisham Local) and London Borough of Lewisham (Council). It came about because the Hub was keen to capture the specifics of the borough’s experience. Their aim was to use lessons learned from participant reflections to inform the development of the voluntary and community sector and future recovery plans. This report is therefore primarily a case study of the London Borough of Lewisham experience, documenting how and why the Hub was developed, what it achieved and what is to be celebrated. Importantly, this report also identifies the challenges that were faced, points to lessons learned, reflects the unrelenting intensity of the work and makes recommendations based on an analysis of the data.
At the time of writing, other relevant reports were emerging. The most salient of these is published by the Carnegie Trust 1 on the operations of four other Hub areas in the UK. These were Scarborough, Renfrewshire, Ayrshire and Lancaster. The main findings of that report were also evidenced in the Lewisham Hub. However, the larger size, extensive partnership and demographic profile of Lewisham makes this Hub particularly distinctive. This evaluation foregrounds the experience, critical reflections and voices of the partners and their associates, including the challenges they faced and the road ahead. Where participants mentioned the significant contributions of the many local organisations, faith groups and individuals that contributed in the area independently of the Hub, they are also noted.

Item Type:

Report (Other)


covid-19, engagement, local authority, voluntary community

Departments, Centres and Research Units:

Social, Therapeutic & Community Engagement (STaCS)


31 December 2020

Item ID:


Date Deposited:

10 Mar 2021 13:32

Last Modified:

05 May 2021 14:15



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