Items Authored/Edited by Stagno, Emanuela

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Number of items: 2.

Article

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Barone, Ada Maria; Stagno, Emanuela and Donato, Carmela. 2024. Call it robot: anthropomorphic framing and failure of self-service technologies. Journal of Services Marketing, 38(3), pp. 272-287. ISSN 0887-6045 [Article]

Book

Barone, Ada Maria and Stagno, Emanuela. 2023. Artificial Intelligence along the Customer Journey A Customer Experience Perspective. Cham, Switzerland: Palgrave Macmillan. ISBN 9783031487910 [Book]

This list was generated on Sat May 18 04:21:32 2024 BST.