Doern, Rachel. 2016. Entrepreneurship and Crisis Management: The Experiences of Small Businesses during the London 2011 Riots. International Small Business Journal, 34(3), pp. 276-302. ISSN 0266-2426 [Article]

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Abstract or Description

This article examines the impact of a crisis on small firms. Taking a phenomenological research approach, qualitative interviews were conducted to capture the experiences of small businesses directly affected by looting, vandalism and/or arson in the London 2011 riots. This study adds to the literature on crisis management by highlighting the different types of losses encountered by small businesses following a crisis and the role individual owner–managers, businesses and the wider community play in enhancing or minimizing losses. A model is developed to capture those factors that influence which small businesses were vulnerable or resilient to the riots.

Item Type:	Article
Identification Number (DOI):	https://doi.org/10.1177/0266242614553863
Keywords:	crises, crisis management, qualitative, riots, small businesses
Dates:	Date Event 1 May 2016 Published 16 November 2014 Published Online
Item ID:	14655
Date Deposited:	06 Nov 2015 23:02
Last Modified:	10 Jun 2021 06:11
Peer Reviewed:	Yes, this version has been peer-reviewed.
URI:	https://research.gold.ac.uk/id/eprint/14655

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