Appleton, Leo and Abernethy, Paul. 2013. We Said … We Did!: A Partnership Approach to Developing Library and Student Support Services. New Review of Academic Librarianship, 19(2), pp. 208-220. ISSN 1361-4533 [Article]

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Abstract or Description

This article discusses the UK higher education environment and how increasing student expectations have led to students engaging with their academic institutions as partners. The differences between consumerist and partnership models of engagement are discussed and the article includes a UK-based case study which illustrates how effective student partnership relationships and practices can be beneficial for the development and continual improvement of academic library and student support services. The case study provides practical examples of effective partnership initiatives which can be applied to a wider group of university professional services areas.

Item Type:	Article
Identification Number (DOI):	https://doi.org/10.1080/13614533.2013.800766
Keywords:	academic libraries, development, partnership, service improvement, students, support, super-convergence
Departments, Centres and Research Units:	Library
Dates:	Date Event 1 January 2013 Published
Item ID:	20891
Date Deposited:	22 Aug 2017 10:47
Last Modified:	22 Aug 2017 10:47
Peer Reviewed:	Yes, this version has been peer-reviewed.
URI:	https://research.gold.ac.uk/id/eprint/20891

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