A Taxonomy of Enterprise Search and Discovery

Russell-Rose, Tony; Lamantia, Joe and Burrell, Mark. 2011. 'A Taxonomy of Enterprise Search and Discovery'. In: HCIR 2011. Mountain View, United States. [Conference or Workshop Item]

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Abstract or Description

Classic IR (information retrieval) is predicated on the notion of users searching for information in order to satisfy a particular “information need”. However, it is now accepted that much of what we recognize as search behaviour is often not informational per se. Broder (2002) has shown that the need underlying a given web search could in fact be navigational (e.g. to find a particular site) or transactional (e.g. through online shopping, social media, etc.). Similarly, Rose & Levinson (2004) have identified the consumption of online resources as a further common category of search behaviour.
In this paper, we extend this work to the enterprise context, examining the needs and behaviours of individuals across a range of search and discovery scenarios within various types of enterprise. We present an initial taxonomy of “discovery modes”, and discuss some initial implications for the design of more effective search and discovery platforms and tools.

Item Type:

Conference or Workshop Item (Paper)

Departments, Centres and Research Units:

Computing

Dates:

DateEvent
20 October 2011Published

Event Location:

Mountain View, United States

Item ID:

29383

Date Deposited:

26 Oct 2020 11:54

Last Modified:

14 Jun 2021 15:15

URI:

https://research.gold.ac.uk/id/eprint/29383

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