A study of how LGBTQ tourists’ perceptions of residents’ feelings about them affect their revisit intentions: an emotional solidarity perspective

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Lai, Ivan Ka Wai; Wong, Jose Weng Chou and Hitchcock, Michael. 2024. A study of how LGBTQ tourists’ perceptions of residents’ feelings about them affect their revisit intentions: an emotional solidarity perspective. Journal of Sustainable Tourism, 32(1), pp. 223-244. ISSN 0966-9582 [Article]

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Official URL: https://www.tandfonline.com/doi/full/10.1080/09669...

Abstract or Description

This study examined how LGBTQ tourists’ perceptions of residents’ feelings about them affect their travel satisfaction and intention to revisit a destination. This study applied the theory of emotional solidarity to measure Chinese LGBTQ tourists’ perceptions of Vietnamese residents in their welcoming nature, emotional closeness, and sympathetic understanding of the LGBTQ community. A survey of 217 Chinese LGBTQ tourists in Vietnam was conducted and the results showed that sympathetic understanding was the major source of travel satisfaction. However, emotional closeness influenced LGBTQ tourists’ revisit intention more. In addition, extraversion positively moderated the effect of welcoming nature on travel satisfaction and revisit intention. Comparing the results of this study with previous studies showed that the feelings of emotional solidarity driving LGBTQ tourists and non-LGBTQ tourists to revisit a destination are different. LGBTQ tourists are looking for local people to move closer to them, not just welcome them. This study contributes to LGBTQ tourism research by assessing social factors in terms of emotional solidarity that influence LGBTQ tourists’ attitudes and behaviours. It widens the scope of the theory of emotional solidarity and enriches our knowledge of LGBTQ tourism in Asia.

Item Type:

Article

Identification Number (DOI):

https://doi.org/10.1080/09669582.2022.2130339

Additional Information:

“This is an Accepted Manuscript of an article published by Taylor & Francis in the Journal of Sustainable Tourism on 6 October 2022, available at: https://doi.org/10.1080/09669582.2022.2130339. It is deposited under the terms of the Creative Commons Attribution-NonCommercial License (http://creativecommons.org/licenses/by-nc/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited.”

Keywords:

Emotional solidarity; LGBTQ tourism; travel satisfaction; revisit intention; welcoming nature; emotional closeness; sympathetic understanding; Vietnam

Departments, Centres and Research Units:

Institute for Cultural and Creative Entrepreneurship (ICCE)

Dates: