Lai, Ivan Ka Wai; Wong, Jose Weng Chou and Hitchcock, Michael. 2024. A study of how LGBTQ tourists’ perceptions of residents’ feelings about them affect their revisit intentions: an emotional solidarity perspective. Journal of Sustainable Tourism, 32(1), pp. 223-244. ISSN 0966-9582 [Article]

Lai, Ivan Ka Wai; Hitchcock, Michael; Lu, Dong and Liu, Yide. 2018. The Influence of Word of Mouth on Tourism Destination Choice: Tourist–Resident Relationship and Safety Perception among Mainland Chinese Tourists Visiting Macau. Sustainability, 10(7), [Article]

Lai, Ivan Ka Wai and Hitchcock, Michael. 2018. Literature review on service quality in hospitality and tourism (1984-2014): Future directions and trends. International Journal of Contemporary Hospitality Management, 30(1), pp. 114-159. ISSN 0959-6119 [Article]

Lai, Ivan Ka Wai and Hitchcock, Michael. 2017. Local reactions to mass tourism and community tourism development in Macau. Journal of Sustainable Tourism, 25(4), pp. 451-470. ISSN 0966-9582 [Article]

Lai, Ivan Ka Wai and Hitchcock, Michael. 2016. A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis. Tourism Management, 55, pp. 139-159. ISSN 0261-5177 [Article]

Lai, Ivan Ka Wai and Hitchcock, Michael. 2015. Importance–performance analysis in tourism: A framework for researchers. Tourism Management, 48, pp. 242-267. ISSN 0261-5177 [Article]

Lai, Ivan Ka Wai and Hitchcock, Michael. 2015. A consideration of normality in importance–performance analysis. Current Issues in Tourism, 18(10), pp. 979-1000. ISSN 1368-3500 [Article]