Items Authored/Edited by Lai, Ivan Ka Wai

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Lai, Ivan Ka Wai and Hitchcock, Michael. 2018. Literature review on service quality in hospitality and tourism (1984-2014): Future directions and trends. International Journal of Contemporary Hospitality Management, 30(1), pp. 114-159. ISSN 0959-6119 [Article]

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Lai, Ivan Ka Wai and Hitchcock, Michael. 2017. Local reactions to mass tourism and community tourism development in Macau. Journal of Sustainable Tourism, 25(4), pp. 451-470. ISSN 0966-9582 [Article]

Lai, Ivan Ka Wai and Hitchcock, Michael. 2015. Importance–performance analysis in tourism: A framework for researchers. Tourism Management, 48, pp. 242-267. ISSN 0261-5177 [Article]

Lai, Ivan Ka Wai and Hitchcock, Michael. 2015. A consideration of normality in importance–performance analysis. Current Issues in Tourism, 18(10), pp. 979-1000. ISSN 1368-3500 [Article]

This list was generated on Sat Nov 27 03:34:11 2021 GMT.